Confirmations & Receipts
When you place your online order with us you can print off the summary of your order that will be shown on your screen. You will also be sent an e-mail summarising your order and informing you your order has been placed.
This email will also contain details of how your order will be delivered and when you can expect to receive it.
Cancellation of an Order
If after placing an order you wish to cancel it we can accept cancellation right up to the time the items are dispatched, excluding personalised items, as once they are personalised they are unsellable to new customers, so we will not be able to cancel the order. If you would like to return your order we accept returns within 28 days of receipt. The cost of return postage or return delivery is the customer’s responsibility. If you wish to return your order, simply send an email to us at firstname.lastname@example.org to let us know you wish to cancel and please see our section on ‘Returns Policy’ for more information. Refunds will be made to the credit or debit card used to make the original purchase after the returned goods are received by us.
We reserve the right to amend, change, or delete products listed on our site, and the way product images and colours are shown.
Refunds & Exchanges
Please note, as stated on our personalisation app, personalised items cannot be returned of exchanged.
Goods must be returned within 28 days for refund or exchange (from receipt of goods), in their original condition (including packaging) and unused. After this we reserve the right to accept a refund or exchange. The goods are your responsibility until we receive them here so we recommend to use recorded post. We will issue a full refund to debit card/PayPal account within 7 days after we receive the goods back. Please allow up to 10 working days for the refund to appear in your account.
If the return exceeds the 28 days from purchase date, and you do not wish to exchange you will be issued an e-gift card with a 2 year expiry date.
If the item(s) have already been dispatched you will be liable to pay the postage to send it back to us.
Personalised items cannot be returned or exchanged online or in store.
Please note: when signing up for a generic voucher code, you are only eligible to use this on your first order. Once you have used your voucher code which has been sent to you, you are not able to re-use this. Any attempt to do so will result in your order not being processed.
Also, if you have previously ordered an item and then sign up for, and use a voucher code, your order will not be processed.
Should you feel you have any reason to make a complaint please send us an email by clicking here: email@example.com
Any complaints made will be acknowledged as soon as they are received, and certainly within 5 working days. We will advise you of the time it will take to resolve any complaints, and we will keep you informed via email or by phone throughout the process.